Frequently Asked Questions

Everything you need to know about your Lancel shopping experience.

How can I track my Lancel order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.

What is your return policy?

We offer a 30-day return window from the date of receipt. Items must be returned in their original condition, unused, and with all security tags and packaging intact.

Do Lancel products come with a warranty?

Yes, all Lancel leather goods are covered by a 2-year warranty against manufacturing defects. This warranty does not cover normal wear and tear or accidental damage.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. Local payment options may also be available depending on your shipping destination.

Do you offer international shipping?

Lancel ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How should I care for my leather bag?

To preserve the beauty of your leather, we recommend avoiding prolonged exposure to light and heat, and keeping it away from water. Use a soft, dry cloth for cleaning.